Refund Policy

This Refund Policy clearly defines the refund rules, eligible conditions, processing procedures, and time limits for all orders purchased on magicspoonstore, ensuring standardized and transparent after-sales refund services for all global customers.
Eligible Refund Conditions
Customers can apply for a return and refund within 60 days from the date of order delivery. Eligible refund scenarios include damaged products, incorrect item delivery, defective products, and other non-artificial quality problems. Unused, unopened, and intact products are also eligible for return applications within the valid period.
Ineligible Refund Situations
Returns and refunds will not be approved for products damaged due to personal improper storage, artificial damage, excessive use, or return applications exceeding the 60-day valid return period.
Refund Processing Time
After we receive and inspect the returned products to confirm compliance with return rules, we will initiate the refund process. All refunds will be completed within 5 to 10 business days. The actual arrival time of funds may vary slightly depending on the customer’s payment channel and bank processing rules.
Refund Currency Rule
All refunds are settled in United States Dollar (USD), consistent with the transaction currency of the original order. No other currency settlement is supported.
Shipping Fee for Returns
Our global free shipping policy only applies to original order delivery. Return shipping fees shall be borne by customers unless the return is caused by our product quality problems or delivery errors.
Refund Exceptions
We reserve the right to reject refund applications for fraudulent returns, malicious returns, or returns that do not comply with this policy.