Customer Service Policy

This Customer Service Policy outlines the service standards, customer support rules, and shopping guarantees for all users accessing and purchasing on magicspoonstore. Our goal is to provide fair, transparent, efficient, and customer-centric service for every global shopper.
 Service Scope
Our customer service team provides full support for order consultation, product inquiry, shipping status tracking, after-sales assistance, return and refund guidance, and policy clarification for all products sold on magicspoonstore, including all flavors of our high-protein, zero-sugar, keto-friendly cereal.
Support Contact
Customers can reach out to our customer service team for any questions or concerns via our official email: [email protected]. We strive to respond to all valid customer messages within 24 working hours.
 Order Service Rules
All orders placed on magicspoonstore are settled in United States Dollar (USD) as the only transaction currency. We provide free worldwide shipping for all orders with no minimum order value required. All orders will be processed and shipped within 1 to 3 business days after successful payment confirmation.
 Delivery Service Commitment
The standard delivery time for all global orders is 6 to 12 business days, covering all international and regional destinations. Expedited shipping service is available for customers with urgent delivery needs.
After-Sales Service Guarantee
We support a 60-day return policy for all eligible products from the date of order delivery. Once returned items are received and inspected, the refund process will be completed within 5 to 10 business days. Our team will provide professional guidance throughout the after-sales process to ensure a smooth customer experience.
 Service Principle
We adhere to fair, respectful, and solution-oriented customer service principles. We aim to resolve all customer issues efficiently while maintaining consistent service quality for all global users without discrimination.